Job Opportunities

JTL-SS-AM-08-21

ACCOUNT MANAGER ROLE

We are looking for a competent individual to fill the position of Account Manager.

KEY JOB RESPONSIBILITIES FOR ACCOUNT MANAGER ROLE

  • Developing strong relationships with customers, connecting with key business executives and stakeholders.
  • Identifying new business opportunities among existing customers.
  • Responding to client queries.
  • Liaise with cross-functional internal teams to improve the entire customer/client experience.
  • Serve as the lead point of contact for customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Negotiate contracts, close and service agreements.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives.
  • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Tender management for both technical and financial proposal and proactive follow up.
  • Continuous analysis of competition and changing market trends.
  • Financial management in terms of invoicing, payment follow ups and credit note issuance.
  • Conducting service review with clients.
  • Assist with challenging client requests or issue escalations as needed.
  • Keep clients satisfied and engaged with our products and services in the long run.

QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE

  • Bachelor’s degree in Marketing or any other business-related course
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive

Apply Via https://careers.jtl.co.ke/view/6baf52e7-c34f-4a88-be07-3f734df03d38?utm

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