Job Opportunities

Reports to: Deputy CEO

Department: Business

Location: Head Office, Nairobi

Job purpose

The role is responsible for formulating and driving execution of strategic agenda for Retail and Commercial Banking Products aimed at maximizing growth, market share & profitability. The product portfolios encompass all SME products, Personal Unsecured Facilities, Credit Cards, Personal Secured Facilities (Mortgages & Facilities against Collateral), Minor Accounts, Deposits & Employee Banking.

Key Responsibilities


  • Develop and execute segment-led product management & portfolio optimization strategies in Retail and Commercial Banking Products to achieve the goal of maximizing Product Contribution.
  • Build and oversee business development and engagement model with external business partners critical to strengthening product offering value proposition and revenue growth of product portfolio.
  • Manage & optimize portfolio risks in conjunction with the business teams and Risk department.
  • Manage and maintain the development of strong and differentiated product propositions for Retail and Commercial Facilities and Deposit propositions for both SME and Personal Banking segments
  • Manage development of suitable customer value propositions to ensure sustained competitive advantage on a continuous basis for SME, Individual mass market, emerging affluent and affluent customers
  • Derive insights to competitor strategies and take proactive steps to protect the Bank’s market share
  • Ensure the implementation of appropriate systems and operational procedures to support sales, track MIS and profitability
  • Launch and Manage new and innovative products
  • Through regular trainings, align the frontline teams to focus on selling the right products and CVPs to clients
  • Manage the Retail, SME and Commercial Portfolio to achieve the NII and NFI budgets
  • Manage the Credit card product proposition including revenue ownership for interchange.
  • Selectively broaden product offerings to maximize “Share of Wallet” for Retail and Commercial customers
  • Manage the development and implementation of strategies to cover Customer & Segments, Channels, and Processes.
  • Drive the system towards service quality standards in an efficient operation where risks are well controlled (through product process re-engineering)
  • Plan and implement long and short-term direct and indirect promotions and account management strategies to perform different types of sales programs/campaigns to achieve the annual targets of specific products and segments
  • Champion the evaluation and maintenance of credit approval criteria so as to maximize customer enrolment, properly balanced against credit risks and NPLs
  • Manage, motivate and train Officers/ manage your team by providing on job training, setting guidelines and standard, career planning and counseling
  • Formulate and implement Business and Marketing Strategies in line with overall Retail and Commercial Banking Business Goals.
  • Drive the product alignment activity for the Products in line with the overall plan. Innovate and develop new offerings on need basis
  • Conduct competitor analysis to ensure profitability of Retail and Commercial business is optimized
  • Ensure effective Internal Control systems are in place and related procedures and techniques are developed and implemented so as to minimize credit and other operational losses.
  • Develop service delivery agreements and ensure compliance to set TAT for different products and processes for Retail and Commercial banking

Job Accountabilities

  • Financial Key Performance Indicators(KPIs)- Revenue and Profit, Balance Sheet growth, Margin & Pricing
  • Maximize business performance and achieve “Best in Class” profitability by product line
  • Segment-Led Bundled Offer Value Proposition (CVP) tailored for all segments
  • E2E Process, Turnaround Time & Quality Architecture & Standards
  • Product/Proposition Campaigns/Rewards and Marketing Program Management (In Liaison with Marketing Department)
  • 3rd Party Vendor/Alliances Management/Partnerships
  • Enhancing, maximizing and developing Retail and Commercial Banking’s profitability and optimizing market share of
  • Retail and Commercial banking through Balance sheet growth and optimization
  • Sound profitable growth through management of the key products and relationships – The primary impetus to the sales and branch networks in the achievement of product-wise sales targets
  • Maximizing Profitability and Market Share of the Deposit accounts, Card Business, Secured, Unsecured Facility products and SME products by focusing on new customer acquisition strategies, customer life-cycle management and business cycle management
  • Develop and implement strategies to implement a unique service experience to the customer base through process re-engineering
  • Manage the Fee Structure, revenue generation and NPLs
  • Conduct regular product revenue reviews to minimize revenue leakage across all products and CVPs
  • Optimize Business by lowering cost, including all product related costs, through the implementation of Operational Efficiencies
  • Develop and oversee customer/account activation and reactivation programs to steadily increase the volume and value of transacting customers
  • Create a formal and informal feedback systems to analyze product performance
  • Control and periodically check operational risks and workflow in conjunction with Operations

Knowledge and experience

  • Business related degree from a recognized university.
  • At least 5 years’ experience in Product development and management
  • Track record of successful implementation of product variants and innovative customer offerings.
  • Experience in running a large portfolio of products and segments
  • Experience in business planning relating to sales, distribution and service
  • In-depth knowledge of Retail and Commercial banking products (SME and Personal Banking)
  • Strong Analytical skills
  • Advanced knowledge of the Microsoft Office suite, knowledge of SQL an added advantage.
  • Good presentation and Data analytical skills
  • Strong communication and negotiation skills with the ability to influence outcomes
  • Ability to manage and implement change initiatives
  • Strong inter-personal skills and leadership ability – encourages enthusiasm and team spirit

Please note that only candidates meeting the minimum qualifications and competencies will be invited for interview.

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05 Jul, 2021

Programme Policy Officer (School Based Programmes)NOC – Deadline: 15/07/2021


In January 2020, WFP launched the Corporate School Feeding Strategy which lays out a new approach to how WFP will advocate globally, and partner with Governments and other stakeholders to address gaps in guaranteeing an integrated and multisectoral health and nutrition response for children in schools. In the Eastern Africa region, the strategy will be supported by a regional implementation plan, which is expected to define relevant, effective and context-specific measures to ensure WFP adapts its roles in school feeding to specific country situations.



The Programme Policy Officer, School-Based Programmes (SBP) will support the rollout of the corporate school feeding strategy in the region and provide strategic guidance, policy/technical direction and operational support/oversight to country offices in service delivery and capacity-strengthening processes of school health and nutrition.


Education: Advanced University degree in International Affairs, Food Security, Public Health/Nutrition, Agriculture, Social Science or other fields relevant to International Development Assistance, or First University degree with additional years of related work experience and/or training/courses.

Working Experience: Five or more years of progressively responsible professional work experience in programmes or projects management related to school-based programmes, food security, nutrition, livelihood and education interventions in a bilateral, multilateral or non-governmental organization; proven capacity to conduct policy analysis and engage in policy dialogue; demonstrated effectiveness in bringing global strategies into regional/country context; proven experience in building partnerships and synergies among stakeholders, projects and regions; demonstrated experience in programme cycle management and technical assistance to communities and national governments; and practical experience in coordination with humanitarian and development partners on food security, education, nutrition, value chain development, knowledge management and advocacy.

Language: Fluency in both oral and written English.


  • Demonstrates ability to incorporate technical information into policy and strategy formulation and into programme design and implementation, and to appropriately communicate it internally and externally.
  • Ability to translate policy and programme principles into relevant, effective and context-specific approaches.
  • Good analytical skills, resourcefulness, initiative, maturity of judgement, tact, negotiating skills.
  • Experience working in a multi-donor environment.
  • Ability to work in a team and establish effective working relations with persons of different national and cultural backgrounds.
  • High capacity for organization and coordination, as well as an ability to work with a high degree of independence in a team environment.

KEY ACCOUNTABILITIES (not all-inclusive)

What you will do:

Working in the Nutrition, HIV and School-Based Programmes team, under the direct supervision of the Regional Nutrition Advisor, the Programme Policy Officer, School-Based Programmes will be responsible for the following duties:

  • Contribute to the formulation of WFP-wide policies/strategies on SBP and support the translation of the policy/strategies into regional and country-level practices.
  • Engage in consultations and technical discussions to contribute to shaping WFP’s corporate SBP agenda taking into account regional and continental perspectives, initiatives and commitments.
  • Support WFP’s strategic engagement with host governments to design, formulate and/or implement government-led or nationally owned school health and nutrition programmes.
  • Provide technical advice and mobilize technical expertise to support Country Offices in the planning, formulation and implementation of school-based programmes.
  • Advice and support the development of functional training in school health and nutrition to enhance the capacity of WFP staff and partners to design and deliver effective school health and nutrition programmes.
  • Review WFP project documents and reports from country offices that relate to school meals.
  • In close collaboration with the M& E and the Knowledge Management team, contribute to the operational research, outcome monitoring and evidence-building on issues relevant to school meals, ensuring documentation of the same in relevant information products for both internal and external use.
  • Support the COs in resource mobilization efforts for school-based programmes by supporting cost-benefit analysis processes and articulating the need for school health and nutrition in the countries.
  • Establish and maintain operational partnerships to identify opportunities for collaborative approaches and initiatives, and to strengthen information exchange and operational linkages between WFP (HQ/RB/CO), UN Agencies, the Government and other partners.
  • Enhance WFP’s leadership status in fora relating to school-based programmes through direct participation, information products, or other materials.
  • Perform other related duties as may be required.

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