Job Opportunities

Job Description

  • Always answer incoming telephone calls into the Call Center in a professional manner.
  • Working with providers and the UAP Case management team to manage the admission and discharge process of UAP Members.
  • Managing requests for services from providers, intermediaries, and clients, providing information on the UAP provider network, available benefits per scheme policy and services and other routine information Processing pre-authorization requests for outpatient services.
  • Provides health information to customers via UAP approved resources Completes accurate and timely documentation of all services provided to callers Escalate / liaise with claims/ care teams on any issues which require further consultation.
  • In conjunction with Smart applications resolve card issues raised at the point of service.
  • Attends all required training sessions and meetings. Normal information center duties. E.g. carrying out customer surveys, social media and email management.
  • Performs all other tasks as assigned by the Information Center Manager, Case Management Supervisor, Medical Case Management Manager and/or Medical Claims Manager.

Apply Via https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/job/Nairobi/Information-Centre-Care-Agent_JR-12645?utm

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