Job Opportunities
  1. Human Resource /Customer Care Officer

(REF: HR/C/07/21)

Our client, a leading urban Sacco based in Nairobi is seeking for qualified, experienced and highly motivated individuals to fill this position.

Core Responsibilities

  • Support the development and implementation of HR initiatives and systems
  • Provide counselling on policies and procedures
  • Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
  • Create and implement effective onboarding plans
  • Develop training and development programs
  • Assist in performance management processes
  • Support the management of disciplinary and grievance issues
  • Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
  • Review employment and working conditions to ensure legal compliance
  • Answering employee questions and addressing employee concerns
  • Reviewing procedures for employee safety, welfare, wellness and health
  • Representing employer in community and recruiting events
  • Overseeing social events
  • Drawing up plans for future personnel hiring procedures and goals
  • Updating job requirements when needed
  • Contacting applicants’ references
  • Performing criminal background checks required by company
  • Provide splendid customer services to customers in a friendly and courteous manner at all times
  • Have sufficient knowledge about the Society products and services and respond to all inquiries accordingly
  • Improve customers’ SACCO experience by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
  • Ensure that all the SACCO’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
  • Provide information to customers/members on their account status and account balances
  • Open new SACCO accounts according to laid down rules and guidelines
  • Provide assistance to all other members of staff in other departments of the SACCO by liaising with them through healthy interactions
  • Ensure that customers’ confidential information is properly protected and only used for official purposes
  • Channel complex customer complaints and challenges to the right head of department for effective resolution

Skills

  • Outstanding organizational and time-management abilities
  • Excellent communication skills characterized by excellent writing and speaking skills
  • Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made
  • Problem-solving and decision-making aptitude
  • Strong ethics and reliability
  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
  • Must have a keen eye for detail and follow instructions to the letter.

 

  1. Loans /Debt Collection Officer

Our client, a leading urban Sacco based in Nairobi is seeking for qualified, experienced and highly motivated individuals to fill this position.

Core Responsibilities

  • Prepare reports and make recommendations on outstanding loans for further decision making.
  • Maintain an updated register on loan related insurance claims and ensure prompt reimbursement.
  • Monitor debt collection response cycles and contacts as well as credit control performance.
  • Report and monitor all risks associated with loan recovery.
  • Ensure collection portfolio remains within accepted limits by monitoring accounts on daily basis and appropriate actions taken.
  • Investigate and resolve any customer cases queries and complaints.
  • Regularly review non-performing loans and initiates recovery plans.
  • Ensure loan repayments and submit reports about the same.
  • Review cases already handed over to Credit Board for review.
  • Compile all required periodic loan recovery reports.
  • Compile and submit CRB Reports.

Skills

  • Good analytical, communication and interpersonal skills.
  • High degree of integrity.
  • Outstanding organizational and time-management abilities
  • Problem-solving and decision-making aptitude

Qualifications

  • Diploma in Cooperative Management or a related field,
  • Bachelor’s degree or professional qualifications in a related field will be an added advantage.
  • Minimum holder of grade C+ in KCSE.
  • Ability to use the computer efficiently.
  • Valid Certificate of good conduct.

 

  1. Chief Accountant

(REF: CA/07/21)

Our client, a leading urban Sacco based in Nairobi is seeking for qualified, experienced and highly motivated individuals to fill this position.

Core Responsibilities

  1. Preparing and filing statutory returns.
  2. Preparing and approving monthly bank reconciliations.
  3. Reconciling Debtors and Creditors.
  4. Processing staff payroll
  5. Processing payments, loan disbursements and staff salaries in a timely and accurate manner.
  6. Ensuring timely preparation of management reports by specific dates.
  7. Daily reconciliation of all mobile payment transactions of the society.
  8. Monthly reconciliation of all control accounts.
  9. Ensuring accurate and timely processing of member remittances i. e. Payroll recoveries, Direct Debits, Standing orders, etc.
  10. Preparing budgets.
  11. Ensuring that all SACCO policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the processing of financial transactions.
  12. Any other duty assigned from time to time.

Skills

  • Proven numerical competence
  • Excellent communication skills both verbal & written
  • Team player,
  • Strong interpersonal and negotiation skills
  • Self-motivated
  • Attention to details
  • Excellent time management

Qualifications

  • A bachelor’s degree in commerce/ business /finance /Accounting or Finance.
  • CPA (K) and a member of ICPAK.
  • Experience in heading a finance department and demonstrated capability to supervise a team.
  • Good IT knowledge
  • Experience in Microsoft Navision 18 is desirable.
  • At least seven (7) years relevant experience.
  • Experience in a SASRA regulated SACCO is highly desirable.
  • Valid Certificate of good conduct.

 

  1. Accountant

(REF: ACC/07/21)

Our client, a leading urban Sacco based in Nairobi is seeking for qualified, experienced and highly motivated individuals to fill this position.

Core Responsibilities:

  • Posting accounting transactions into the ledgers and member accounts on a daily basis
  • Daily reconciliation of cash accounts
  • Carrying out monthly reconciliation of bank and Mpesa accounts
  • Raising customer invoices and following up on payments
  • Maintaining and reconciling Debtors and Creditors
  • Processing loan disbursements and other payments in a timely and accurate manner
  • Preparing and filing statutory returns.
  • Ensuring timely preparation of management reports by specific dates
  • Monthly reconciliation of control accounts
  • Processing member remittances promptly and accurately
  • Preparing budgets
  • Any other duty assigned from time to time.

Skills

  • Proven numerical competence
  • Excellent communication skills both verbal & written
  • Team player,
  • Strong interpersonal and negotiation skills
  • Self-motivated
  • Attention to details
  • Excellent time management
  • Good IT knowledge

Minimum Qualification and experience

  • A bachelor’s degree in commerce/Business/Accounting or Finance
  • CPA (K) and a member of ICPAK
  • Computer literate
  • Experience in Microsoft Navision 18 desirable.
  • At least five years relevant experience in a similar position.
  • SACCO experience is highly desirable.
  • Valid certificate of good conduct

 

Method of Application

Interested and qualified applicants are requested to download and fill out the online application form below and submit to co-opconsultancy@co-opbank.co.ke by 21st July 2021.

Download Application Form

Any applications received after the closing date shall not be accepted.

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