Job Opportunities

Job Description/Requirements

We are seeking a professional with a proven track record in operations that will be responsible for leading a team during a flight or on a specific task and ensure compliance of safety, security and operational performance in line with the Swissport formula, procedure, policies and brand values.

Key Duties and Responsibilities

  • Coaching and coordinating the team assigned to the task
  • Reporting critical issues while performing the assigned task to the Service Delivery Lead on duty.
  • Ensuring compliance with all SOPs/LOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
  • Leading the team to ensure we deliver consistently great customer experiences at every touchpoint.
  • Resolving service challenges in a timely manner.
  • Maintaining discipline and ensure that staff observe safe working practices as per company policies.
  • Completing flight/task reports as per company procedure.
  • Maintaining positive customer relationship during the assigned task.
  • Actively participating in customer briefings and ensuring that the customer expectations are met.

Qualifications

  • Diploma or Higher
  • Computer Literacy
  • 2 years’ relevant working experience in aviation
  • Customer Oriented
  • Effective interpersonal skills
  • Problem solving and decision making
  • Planning and organizing skills
  • Ability to work under pressure
  • Good communication skills (written and verbal)
  • Attention to detail

Method of Application

Application letter and CV ONLY clearly indicating position applied for should be forwarded via email: NBO.Recruitment@swissport.com

to:

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501
Nairobi.

Police Clearance Certificate with a validity period of 6 months from the Closing date is an added advantage.

Be part of the team that brings Swiss time to African soil!

Closing Date: July 20, 2021

 

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