Job Opportunities

Responsibility:  Receive, organize, and dispatch goods; maintain the physical condition of the warehouse; verify the return of the company assets and equipment at the end of the assigned shift; implement and improve the inventory management controls in the warehouse; supervise the warehouse staff and manage their performance; maintain a safe, healthy and OSHA compliant working environment; drive functional operational efficiency through management of the allocated budget.

Minimum Qualifications: Possess a bachelor’s degree or diploma in business management, logistics, supply chain management, or related field; have at least 3 years experience in a similar role within the Food Industry, ideally, in an established background in Fresh Produce / Consumer Goods company in a warehouse role; possess excellent organization & time management skills; have exceptional numerical skills and an understanding of inventory management; be familiar with warehousing Key Performance Indicators (KPIs); have strong leadership and ability to manage a diverse team of staff; and a willingness to work anywhere in the country.

DELIVERY ROLE

Responsibility: Products delivery, customer retention, and payment collection within the set timelines and laid out standard operating procedures to the customer’s satisfaction. The role will also be required to achieve the set business targets including the set sales revenues. The role will also be responsible for gathering and monitoring the competitor activities and share market insights with all relevant internal stakeholders.

Minimum Qualifications: Possess a KCSE certificate; have at least 1 year of relevant experience in order management and delivery; have strong communication skills and be adept at customer service and multitasking; have basic computer competency to write reports and perform basic data entry; be physically mobile and able to lift heavy loads without strain.

The Application Process:

  • Step 1: Apply for the suitable position online and complete the questions listed.
  • Step 2: If successful, complete the assessments that will be shared with you via email.
  • Step 3: If successful, attend an interview for the shortlisted position.

Apply Via https://twiga.com/careers/#?utm

05 Jul, 2021

Kenya Digital Channels and Product Specialist – Deadline: 20/09/2021

ABOUT THE ROLE

Kenya Digital Channels and Product Specialist: you will oversee and developing operations of clients products and self-service channels. The client product includes Farmer insurance provided to 600,000+ customers each as an optional product since 2018 and Solar home system to 50,000+ customers. While client self service platforms are USSD, 2 way SMS, Chabot, and Online platform, with over 3 million+ sessions each month with a budget of 500,000USD . Your role will be to improve processes; coordinate with Business Operations departments and other One Acre Fund-Kenya teams and managing staff within the Product and Channel unit with an aim of achieving the top of the notch customer experiences. You will report directly to the Business operations Product and Channel Lead

RESPONSIBILITIES

  • You will manage the portfolio of Digital Channels and Products at One Acre Fund
  • You will directly manage the operational aspect of your work stream with 2 staff, Client Products Coordinator and Digital Channels Coordinator

Operationally you will be expected:

  • To set up each of the Digital Channels (USSD, 2 Way SMS, Chatbots) to offer the best experience to our clients.
  • To monitor the performance of the channels against industry best standards and internal KPI’s and SLA’s
  • To ensure you have first hand information on client experience through field visits
  • To work to improve our customers’ experience
  • To prepare reports and analysis for management and suggest recommendations.
  • You will help build strategic aspects of your work stream
  • Strategically you will work with your manager to
  • Identify high impact technology, process or creative interventions
  • Evaluate the impact against the cost
  • Develop business cases for new workaround and investments for better performance and higher adoption

CAREER GROWTH AND DEVELOPMENT

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

QUALIFICATIONS

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • Bachelor’s degree
  • 2+ years of professional work experience, or successful entrepreneurial experience in Clients self-service channels i.e USSD, 2 way SMS, and Chatbot is required
  • Advanced skills in MS Excel and financial modelling
  • Language: English & Kiswahili are required for this role

PREFERRED START DATE

Due to the ongoing Covid-19 pandemic, start dates can vary significantly by role. We are adapting rapidly to Covid-19 and most of our team is now working remotely. Given the changing environment, we will appreciate your flexibility in confirming a start date.

Apply Via https://oneacrefund.org/work-with-us/job-openings/g/?gh_jid=3242180&utm

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